What does GuestReady do?

In brief, we assist property owners in maximising their income through short-term rental solutions while minimising their workload. We handle the day-to-day operations of Airbnb and other short-term rental apartments around the world, including online listing, photography, pricing management, guest communication, cleaning, laundry, provision of toiletries, and guest check-in.

Where does GuestReady currently operate?

We operate in multiple locations worldwide, providing Airbnb management services in cities such as London, Paris, Lyon, Madrid, Porto, Dubai, and many more across 7+ countries with the highest rental yields.

Which platforms do you list my property on?

Your property can be listed on Airbnb, Booking.com (and partner websites), Book with GuestReady (our own platform!), TripAdvisor, Expedia, HomeAway (and partner websites), HomeLike, and The Plum Guide. However, it will depend on the property’s location, price, and unique features. If a particular platform does not match the requirements or is not a good fit for your target audience, it may not be listed there.

How can I earn more from my rental property through GuestReady?

Maximising your rental income is our top priority. Our team of hospitality experts has crafted a comprehensive pricing strategy that takes into account factors such as city-wide occupancy rates, travel trends, property location, events, seasonality, competitor pricing, and more. With our expertise, you can be confident that your rental property will generate the highest possible revenue throughout the year.

How much does GuestReady’s property management service cost?

GuestReady presents a commission-based solution for owners, collecting a commission for each guest’s stay. Additional services are sold separately from the package. Our commission and pricing vary by market and new properties are subject to an onboarding fee. In some markets, we also provide a fixed rent solution. For more information, please visit our pricing page or speak directly to our team. We are always happy to help!

Do I have to pay a set-up or onboarding fee to get started?

Getting your property set up and ready for guests with GuestReady is made easy with our one-time onboarding fee (amount varies based on property size, location, and availability). This fee covers the cost of a professional photo shoot, creation of your online listing on various short-let platforms, and a visit from one of our staff members who will ensure that your home is equipped with all the necessary amenities for hosting guests. The onboarding fee is not charged upfront, but rather it is deducted from your first month’s rental income.

What measures are taken to ensure the safety of my property?

We understand that ensuring the safety of your property is a top priority. That’s why we have strict processes in place to thoroughly vet our guests before they stay at your property. We use a combination of technology and manual checks to ensure that guests are who they say they are and that they have a good track record of being trustworthy. Additionally, we have 24/7 guest support to handle any issues that may arise during a guest’s stay. With our thorough guest screening and safety measures in place, you can trust us to keep your property secure.

What happens if guests damage or steal my property?

We have stringent processes in place to thoroughly vet our guests and ensure the safety of your property. However, to further minimise the risk of damage or theft, we strongly advise you to remove any valuable items from the property during the rental period. In the unlikely event that guests cause damage or steal from your property, our team of issue resolution specialists will work with you to recover the loss, in close collaboration with the platform and the guests involved. If your booking was made through Airbnb, you are eligible for a Host Guarantee coverage at no extra cost. Furthermore, owners who have partnered with GuestReady are also insured by a partner service provider.

What certificates do I need to start hosting with GuestReady?

The specific documents required to list your property with GuestReady may vary depending on the market. However, it is essential that your property complies with all local health and safety regulations, as well as any government rules and regulations. Before starting to host, we recommend that you contact your gas and electricity suppliers for a current safety inspection and to confirm that all fire and carbon monoxide alarms are in working order. By doing so, you can have peace of mind knowing that you are providing a safe and comfortable environment for your guests.

Privacy Policy - Safeguarding our users privacy

Name: Privacy Policy - Safeguarding our users privacy | GuestReady
Uploaded: 2023-04-03T03:50:35+00:00
Description: Welcome to the Privacy Policy of GuestReady. We are committed to safeguarding the privacy of our customers and website users.

Welcome to the Privacy Policy of GuestReady.

Welcome to the Privacy Policy of GuestReady. We are committed to safeguarding the privacy of our customers and website users. This Privacy Policy, together with the Terms and Conditions, describes and explains how we provide the services of property management, collect, use and process the personal data collected from you directly, from the third parties or via our Website (www.guestready.com). Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions. We ensure that all personal data of European Union data subjects is processed following the General Data Protection Regulation (EU) 2016/67 (‘GDPR’) and with this Privacy Policy.

I. Introduction

a. Under this Privacy Policy format:

‘Company’ ‘our’ ‘we’ or ‘us’ refers to GuestReady AG, a corporation registered in Switzerland, Landsgemeindeplatz 6, 9043 Trogen, Switzerland, contact e-mail gdpr@guestready.com, which is responsible for your information under this Privacy Policy. We are the data controller regarding the Hosts and data processors regarding Guests.
‘Host’ refers to our customer, a physical person, who access the website and accepts the Company’s terms and conditions by creating the user account.
‘Guest’ refers to the individual, physical person, that will be renting the Host’s property through one of the online rental platforms such as Airbnb, Booking.com, HomeAway.
‘You’ and ‘Yours’ refers to Hosts, Guests and visitors of Website collectively. You are the data subjects.
‘Website’ refers to our website www.guestready.com, in particular to the home page and the linked pages;
We can revise our Privacy Policy from time to time. You can check our Privacy Policy regularly to be aware of changes. In case of changes we always send you via e-mail a prior notification at least 14 days before the changes become effective.

II. Processing and Protection of Hosts’ Personal Data

a. We process the personal data of the Hosts that are provided by them to us directly by filling a form on our website, through our chat or a call or by browsing the Website:

We ask Hosts for information such as a first name, last name, e-mail address, city, country, postcode, mobile phone, bank account nr. We also store our communication with the Hosts.

b. First name, last name, email address, city, country, postcode, mobile phone and bank account nr are used for the purpose to administer our services, provide information about the process of accommodating, asking for feedback, solving of the requests of the Hosts and Guests, processing of the payments. The legal basis for this processing is contracted performance. The data according to this paragraph is processed until the service is provided, maximally up to limitation period for the disputes arising from providing of the services.

c. E-mail address, name and surname are also processed to inform Hosts about improvements of our services and relating news, which means for direct marketing (our legitimate interest). The data is processed as long as we provide our services, maximally up to ten years.

d. We also process the personal data to communicate with Hosts. Carrying out the data according to this paragraph is based on the performance of the contract for smooth providing and improvement of the services. The data according to this paragraph is processed until the service is provided, maximally up to the limitation period for the disputes arising from providing the services where the communication may be used as evidence before the court.

e. Where we do not operate in your area, we may share your data with a trusted partner also operating in the property management industry who may contact you to offer the provision of their services. Please contact gdpr@guestready.com for a complete list of partners.

f. Where an interest has been expressed in selling your property or investing further in short term rentals, we may also pass your details to our affiliate partners specialising in this area. Please contact gdpr@guestready.com for a full list of partners.

III. Processing and Protection of Guests’ Personal Data

a. We also process the data about the Guests, namely:

A first name, last name, phone number, a copy of ID card

b. We get this personal data from Hosts, third party software and online rental platforms. The personal data is processed to arrange an appointment for allowing an accommodation, communication regarding housing and dealing with the requests of the Guests. The legal basis for processing is contracted performance and the data are stored for six months for potential legal dispute arising from accommodation providing.

c. A copy of ID card is necessary to get while the accommodation is provided as the most effective way to verify the Guests and keep the information about her or him to comply with other legal obligations regarding to accommodate the people and to protect property of the Host (legitimate and vital interest of the Host). The copy of ID is also necessary to avoid chargebacks. The data in this paragraph is stored for six months. The data is deleted after this period.

IV. Processing based on the consent of data subjects

a. We can also process personal data (first name, last name, e-mail address) to inform potential customers about news regarding GuestReady via e-mail.

b. Carrying out the data according to this article is based on a freely and explicitly given informed consent granted by the filling an e-mail on the Website or by clicking in the e-mail. The newsletter will be sent and personal data for this purpose is retained for so long as the relevant person remains opted-in to notifications, nevertheless maximally for five years.

c. Data subjects always have a right to withdraw consent by unsubscribing from the e-mail campaigns in the footer of every single e-mail.

d. The consent is valid also for the processors authorised by us that help us with the e-mailing campaigns.

V. Automatic data collection through Website

a. We may also collect certain data automatically through our Website, such as your IP address, cookie identifiers according to our Cookie Policy, mobile carrier, mobile advertising identifiers, MAC address, IMEI, and other browser or device identifiers that are automatically assigned to your device when you access the Internet, browser type and language, geolocation information, type of hardware, operating system, Internet service provider, history of pages visits, the date and time of your visit, the amount of time you spent on each page, information about the links you click and pages you view within the browsing of the Website. Our Website may contain links to external sites managed by third parties. If you click on a link to the third-party website, the third-party may also transmit cookies to you. We are not responsible for personal data processing of any third party, and we strongly advise you to review the privacy policy and terms and conditions of every website you visit.

VI. The Common Provisions

a. We solely carry out personal data collected directly, consciously and voluntarily from you or third parties if we are in a position of the data processor. You should provide only complete, exact, correct and up-to-date data to us. If you provide personal data about another person, you are liable for lawful handling of the data, and you declare that it does not infringe to the privacy of those third parties.

b. The data shall be processed automatically as well as non-automatically. You may not be object to automated-decision making.

c. Data relating to bank cards is stored no longer than the time necessary to allow the fulfilment of the transaction and are provided to third parties, providers of such payment services. We do not store card data on our servers.

d. We generally retain your personal information for as long as it is necessary for the performance of the contract between you and us and to comply with our legal obligations or as long as the consent is granted. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

e. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

f. There few services that help us to provide you with the Services to whom some of your data may be provided. Use of third-party services is always within the purposes of data processing according to this Privacy Policy.

g. We use messaging and communication software which complies with European Union data protection laws thanks to participation in E.U.-U.S. Privacy Shield. The metadata about the communication may be stored (identification, duration of the call).

h. We use marketing and sales system which complies with European Union data protection laws thanks to participation in E.U.-U.S. Privacy Shield.

i. We also use a third-party website to make the reservation. Your data will be stored by a third-party software that declares that is compliant with General Data Protection Regulation. Moreover, the data is stored on our internal systems and servers as well.

j. We use cloud computing service Google Suite maintained by Google LLC, based in California, USA. Google Company implements contractual clauses in their service agreements to reach compliance with European Union data protection laws. The Company does not let the data be stored out of the European Union. The data is not transmitted to the third parties.

k. You are aware that we use a cloud computing platform called Heroku, based in California. Heroku implements contractual clauses in its service agreements to reach compliance with European Union data protection laws. The data is not transmitted to the third parties and are physically stored in Ireland.

l. We do not provide databases containing your data to a third party, except to the owners or managers of properties booked and not use your data for purposes other than the one already mentioned.

m. We disclose personal data to law enforcement if it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are legally obliged to do so. We may need to disclose personal data to competent authorities further to protect and defend our rights or properties.

n. We will ensure that all personal information supplied is held securely following the GDPR. We implemented, and we are updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss, destruction, or alteration.

o. You hereby agree that we can use your photo, first name and second name circumstantially for references on the Website.

VII. Your Rights

a. You have the right to confirmation as to whether or not we process your data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your data in 30 days after your request via gdpr@guestready.com.

b. You have the right to have any inaccurate personal data about you rectified.

c. If you consider that our processing of your personal information infringes the GDPR, you can:

Contact us and ask for the removal of the unlawful situation via mail: gdpr@guestready.com.
Complain to a supervisory authority responsible for data protection (list of data protection authorities is available here.

d. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

e. If you no longer want us to use your information, you can request that we erase your personal information. Please, be aware, that this request may prevent us from providing you with the services. You can contact us via mail at gdpr@guestready.com.

f. There are specific general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

VIII. Closing Provisions

a. Any dispute, controversy or claim arising under, out of or relating to this Privacy Policy including, without limitation, its formation, validity, binding effect, interpretation, performance, breach or termination, shall be referred to and finally determined by Swiss courts in accordance with the laws of Switzerland.

b. If you have any questions regarding this privacy policy, please feel free to contact us at gdpr@guestready.com.

c. This Privacy Policy becomes effective on 26 June 2018.

Last Updated: April 21, 2023