The basics
To ensure a smooth arrival, all guests are required to complete an online form at least 48 hours before their check-in. This allows us to ensure that the property and keys are prepared for you. Different properties offer various types of check-in options.
Self check-in is available through a smart padlock, a smart lock, or, in some locations, a nearby pickup point. In certain areas of Porto, guests can check in at our Welcome Center, which also provides luggage storage facilities.
Additionally, in select locations, a personal greeter may be available to assist with check-in and offer a brief tour of the property. This personalized service ensures you have everything you need for a comfortable stay.