Frequently Asked Questions

The basics

We assist property owners in maximising their income through short-term rental solutions while minimising their workload. We handle the day-to-day operations of Airbnb and other short-term rental apartments around the world, including online listing, photography, pricing management, guest communication, cleaning, laundry, provision of toiletries, and guest check-in.

We operate in multiple locations worldwide, providing Airbnb management services in cities such as London, Paris, Lyon, Madrid, Porto, Dubai, and many more across 7+ countries with the highest rental yields.

Your property can be listed on Airbnb, Booking.com (and partner websites), Book with GuestReady (our own platform!), TripAdvisor, Vrbo, HomeAway (and partner websites), HomeLike, and The Plum Guide.

However, it will depend on the property’s location, price, and unique features. If a particular platform does not match the requirements or is not a good fit for your target audience, it may not be listed there.

Yes! If your property isn’t on Airbnb, we’ll be more than happy to help you set up an account and manage it for you. Please note that during the time your property is listed with us, you won’t have direct access to your Airbnb account. However, you’ll still be able to view all booking details through the GuestReady dashboard.

Blocking dates for your property is a breeze with our user-friendly dashboard. You can block and unblock dates at any time. If you prefer, you can also reach out to your GuestReady account manager and let us know the dates you need to block in your calendar. When you arrive, your property will be clean and ready for you, and after you check out, there will be a mandatory cleaning fee added to your account to prepare for your next guests.

If you decide to terminate your contract with GuestReady, please let us know at least 45 days in advance. We will deactivate your listing and return it to you. Please note that you’ll still need to honour all upcoming bookings, or pay the cancellation fees for each booking if you need to cancel them.

Payment and pricing

Maximising your rental income is our top priority. Our team of hospitality experts has crafted a comprehensive pricing strategy that takes into account factors such as city-wide occupancy rates, travel trends, property location, events, seasonality, competitor pricing, and more. With our expertise, you can be confident that your rental property will generate the highest possible revenue throughout the year.

GuestReady presents a commission-based solution for owners, collecting a commission for each guest’s stay. Additional services are sold separately from the package. Our commission and pricing vary by market and new properties are subject to an onboarding fee. In some markets, we also provide a fixed rent solution. For more information, please visit our pricing page or speak directly to our team. We are always happy to help!

Getting your property set up and ready for guests with GuestReady is made easy with our one-time onboarding fee (the amount varies based on the property size, location, and availability). This fee covers the cost of a professional photo shoot, the creation of your online listing on various short-let platforms, and a visit from one of our staff members who will ensure that your home is equipped with all the necessary amenities for hosting guests. The onboarding fee is not charged upfront, but rather it is deducted from your first month’s rental income.

Keeping track of your rental income is effortless with your personal Owner Dashboard. Accessible through a dedicated website, this dashboard provides real-time updates on your bookings, calendar, and revenue, giving you a clear overview of your property’s performance.

GuestReady processes payments by default after each booking. If you choose to be paid monthly, payments will be processed by the last working day of each calendar month. This ensures that you receive your earnings in a timely and efficient manner.

Safety

We understand that ensuring the safety of your property is a top priority. That’s why we have strict processes in place to thoroughly vet our guests before they stay at your property. We use a combination of technology and manual checks to ensure that guests are who they say they are and that they have a good track record of being trustworthy. Additionally, we have 24/7 guest support to handle any issues that may arise during a guest’s stay. With our thorough guest screening and safety measures in place, you can trust us to keep your property secure.

We have stringent processes in place to thoroughly vet our guests and ensure the safety of your property. However, to further minimise the risk of damage or theft, we strongly advise you to remove any valuable items from the property during the rental period. In the unlikely event that guests cause damage or steal from your property, our team of issue resolution specialists will work with you to recover the loss, in close collaboration with the platform and the guests involved. If your booking was made through Airbnb, you are eligible for a host guarantee coverage at no extra cost. Furthermore, owners who have partnered with GuestReady are also insured by a partner service provider.

The specific documents required to list your property with GuestReady may vary depending on the market. However, it is essential that your property complies with all local health and safety regulations, as well as any government rules and regulations. Before starting to host, we recommend that you contact your gas and electricity suppliers for a current safety inspection and to confirm that all fire and carbon monoxide alarms are in working order. By doing so, you can have peace of mind knowing that you are providing a safe and comfortable environment for your guests.